What if I have a food allergy?
It is imperative that you provide us with information in advance about any food allergies you have. This must be provided before you place your deposit with us. We cannot guarantee that there isn’t traces of nuts in our cakes, which is standard with most cakes.
What flavours do you do?
We have an extensive range of flavours to choose from. Please visit our dedicated page where there is a list of all of the flavours of cake and fillings.
Do I pay a deposit? If so how much do I pay?
Yes. There is a non-refundable deposit of 50% of the full price of the cake. This is because we begin work designing it once we receive it. And because cakes have a limited life, like all foods, we cannot do sell it again after it has been made. Please note that all orders from our online shop are treated as 100% deposits and are non-refundable
Do you do refunds?
Deposits are non-refundable and if you wish to cancel an order for any reason we require at least 2 days notice. We cannot refund cash due to items being perishable products, but at our discretion we can give credit vouchers to be spent with us at a later date.
As our Products are custom made and perishable your legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 do not apply.